What is the return policy?

You have 30 days from delivery to send a website order back, and we'll refund the product to your card. Shipping, duties and the return postage aren't included. If you bought it from a shop, that shop takes the return.

How it works

Send it back as you received it, in the original packaging, packed with care. Trying it the way you would in a shop is fine. If it shows real use, or damage from how it was used, we may reduce the refund so it matches the condition.

Please use a tracked service. We can't refund a parcel that doesn't reach us, and a parcel shop can't accept it for us. Send it to our address. Customs delays outside the EU are outside what we can control.

We'll put the refund on the card you paid with, within two weeks of receiving it.

A faulty product bought on our website can be replaced or refunded in those same 30 days. After that, the two-year warranty covers it. Registering the product in the membership program adds a year. Please see more details for what is covered in the "What is the warranty policy?".

If you send a product in so we can check a possible fault, you cover the postage unless we find a defect. When we do, we refund that postage and send a replacement at no charge.

Exceptions

The 30 days apply to an order on our website. A purchase from a retailer or reseller sits with that shop, and these terms don't cover it. If the product is faulty and it came from an authorised reseller, the warranty covers it.

We can't swap a product over directly. Send it back for a refund, then order the one you want. Please follow the steps in How do I exchange products?.

The terms and conditions have the full wording, including the legal notice.

How to get help

Start within 30 days of delivery. Please follow the steps in How do I return my order?.