How can I fix an unstable or loose cable connection?

Modified on Mon, 13 Oct at 3:03 PM

If you're experiencing issues with your cable, please go through the following troubleshooting steps to help us identify the cause:

Test with different devices
Firstly, please test out the cable across different devices if you haven't done so yet - Does the issue persist across different devices regardless of the Jack/adapter being attached?

Test with another cable

If you have another cable (doesn't have to be AIAIAI) try using that with your headphones.

If you don't have access to another cable: Please try using your current cable with another device than your headphones (ex. a speaker) to test if the issue follow the cable or not.

Still having issues?

If the issue persists after completing the troubleshooting steps, please submit your results through our ticket system. Once we receive your message, we’ll review the information and guide you on the best next steps.

Be sure to include a photo of your cable and a copy of your receipt with your submission.